Shipping policy
Shipping & Delivery Policy
RestScience
Shipping Locations
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Ships from: United States
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Ships to: Worldwide
Processing Time
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Orders are processed within 3–4 business days (excluding weekends and holidays).
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Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Methods & Carriers
We ship using trusted carriers, including:
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UPS
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USPS
Shipping times vary based on destination and selected shipping method.
Free & Express Shipping
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Free shipping: Available on eligible orders
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Express shipping: Available at checkout (where applicable)
Tracking Your Order
All orders include tracking. We recommend using the Shop App to receive real-time updates and delivery notifications.
Shipping Issues & Resolutions
Delayed Packages
If your order is delayed, we will:
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Communicate proactively by setting clear expectations and providing tracking updates
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Investigate the issue by checking tracking and contacting the carrier if needed
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Offer solutions, which may include updated delivery timelines, discounts, or store credit
Damaged Packages
If your order arrives damaged:
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Document everything – Please send photos or videos of the damaged item and packaging
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Provide details – Order number, tracking number, and proof of item value
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Claim filing – We will file a claim through Shopify using Shipsurance or the carrier
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Resolution – We’ll make it right with a replacement or refund as quickly as possible
Lost Packages
If your package is marked as delivered but not received, or appears lost:
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We’ll confirm with the carrier that the package is truly lost
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File an insurance or carrier claim through Shopify
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Reship or refund your order once the claim process is initiated
If you want, I can:
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Rewrite this in a more casual / more legal tone
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Adapt it to match Shopify’s default policy layout
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Add a “Contact Us” section with your support email
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Shorten it for a policy popup or footer version